If you have incurred a loss, please follow these 4 easy steps:

Step 1: Ensure you and your valuables are safe. If your valuables are at
risk of sustaining further damage, take necessary precautions to protect
them without putting yourself or others in harm's way. Also, tell the facility
manager about your loss.

Step 2: Take pictures of your storage space and any damage your items
may have sustained. Don't throw away any damaged property until you
speak with a customer service representative.

Step 3: If a criminal act appeared to have taken place, such as vandalism
or burglary, contact the local police department to file a police report.

Step 4: Call the toll free claims number at 855-805-7433 and relax and rest assured that the claims process will be an easy process. Claim payments are
based on actual cash value of the property.

storsmart insurance is a premier self storage contents insurance program offered exclusively through Property First Group LP, an insurance agency. The storsmart insurance program was developed from more than 40 years of experience in self storage operations and insurance and features one of the most comprehensive contents insurance program in the industry. Underwritten by New Hampshire Insurance Company (A.M. Best Rating of A- Excellent), an affiliate of American International Group ("AIG"). For information about New Hampshire Insurance Company's policies, including how and why it processes personal data, please visit www.aig.com. For information regarding your rights under the California Consumer Privacy Act, please visit https://www.aig.com/privacy-policy. AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services may be provided by independent third parties. Insurance and services provided by member companies of American International Group, Inc. Coverage may not be available in all jurisdictions and is subject to actual policy language.