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file a claim


If you have incurred a loss, please follow these 4 easy steps:

Step 1: Ensure you and your valuables are safe. If your valuables are at
risk of sustaining further damage, take necessary precautions to protect
them without putting yourself or others in harm's way. Also, tell the facility
manager about your loss.

Step 2: Take pictures of your storage space and any damage your items
may have sustained.
Don't throw away any damaged property until you
speak with a customer service representative.

Step 3: If a criminal act appeared to have taken place, such as vandalism
or burglary, contact the local police department to file a police report.

Step 4: Call the toll free claims number at 855-805-7433 and relax and rest assured that the claims process will be an easy process. Claim payments are
based on actual cash value of the property.

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Toll Free Claims Number: 1-855-805-7433
Toll Free Customer Service Number: 1-888-545-SMART